Nondiscrimination and Accessibility

Nondiscrimination

Sonria Dentista complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. We do not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Help for patients with disabilities

We provide reasonable modifications and appropriate auxiliary aids and services, at no cost to you, when needed for effective communication. These may include:

• Qualified sign language interpreters
• Written information and written communication during your visit
• Large print forms and help completing forms
• Extra time for your appointment
• Planning ahead for wheelchair and mobility needs

Service animals

Service animals are welcome in our offices. Please let the front desk know when you book.

Language

Front desk staff and dental assistants at all four offices speak English and Spanish and can help you schedule, complete forms and answer questions. Our dentists speak English.

How to ask for an accommodation

Call the office where you will be seen, or fill out our accommodation request form and bring it in or give it to the front desk. When possible, please ask at least 3 business days before your visit so we can arrange what you need.

Website accessibility

We work to make this website usable for everyone, including people who use screen readers, keyboard navigation or larger text, and we aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If any part of the site is hard to use, call any of our offices and we will help you by phone and fix the problem.

Grievances

If you believe we failed to provide these services or discriminated against you in another way, you can file a grievance with the office manager at the office where you receive care, in person, by phone or by mail. If you need help filing a grievance, our office manager is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail at 200 Independence Avenue, S.W., Room 509F, HHH Building, Washington, D.C. 20201, or by phone at 1-800-368-1019 (TDD: 1-800-537-7697). Complaint forms are available at www.hhs.gov/ocr/office/file/index.html.